Service level
agreement.
LSIX offers members and customers the option to extend their regular port service with a high-end professional Service Level Agreement. The service option covers not only the initial provisioning and daily availability of the port but also the level of performance of key service parameters. It is a carrier-grade SLA with service credits up to 100% of the monthly fees upon underperformance.
- Guaranteed Level of Service (in addition to best effort)
- Defined Service Levels — quality for initial port delivery and changes
- Defined Performance Service Levels and Service Quality for production ports
- Real-time online performance measurement for SLA designated ports
- Monthly performance reports — performance measurement (delay, jitter and frame loss), outage summary, service availability
- Service credits up to 100% of port fees for underperformance
- Priority number for reporting issues
How to Order SLA
Just login to my.lsix.net, Click on "Place an Order" and "Order SLA" is shown as an additional option per port. Once the form is submitted we will do the rest. Of course you can order SLA for existing or new ports. If you have a service affecting issue to report just call the Service Manager on the priority number and they will handle everything from there.
Questions or more information?
Then please consult the Service Level Agreement on our website or send an email to [email protected].
deze week.